A clear and effective Complaints Policy is an important part of providing a quality service.
Even where every effort is made to meet quality standards, those who use a service may not always feel satisfied with the type, level or quality of the service that is provided.
Although complaints can be difficult to receive and respond to, acting on a complaint appropriately, efficiently and promptly can help upgrade service quality and is important for the reputation of the service and to help ensure positive relationships.
Click here to read the AONTAS Complaints Policy in more detail.