With our members’ concerns as our focus, we advocate for change at high-level meetings and steering groups with Government, policymakers, and funders.
This Policy outlines how AONTAS acts upon the feedback we get from our members, stakeholders and the general public. It explains how you can make a complaint and advises on your rights when doing so.
A clear and effective Complaints Policy is an important part of providing a quality service.
Even where every effort is made to meet quality standards, those who use a service may not always feel satisfied with the type, level or quality of the service that is provided.
Although complaints can be difficult to receive and respond to, acting on a complaint appropriately, efficiently and promptly can help upgrade service quality and is important for the reputation of the service and to help ensure positive relationships.
